FAQ

How Will My Mattress Be Delivered

Once we receive your order and production starts, our client service team will be in touch to arrange delivery. We always work with clients to find a date and time that works for you to make the arrival of your new mattress as stress free as possible.

A Glencraft mattress is a large and heavy piece of furniture. It's important to ensure that there is enough space and access height to move the mattress into position. We recommend measuring in advance to avoid any problems upon delivery.

Your 10 Year Guarantee

A Glencraft luxury mattress is covered by a 10 year guarantee. In most cases it's recommended to replace your mattress every 8 years. This guarantee covers any faults to the mattress through normal use. Accidental or malicious damage is not covered as part of the Guarantee. Please contact orders@glencraft.luxury for more information

Are Materials Ethically Sourced?

All our materials are ethnically sourced and our natural fibres supplier holds the following certificated and memberships: The Global Organic Textile Standard (GOTS) www.global-standard.org OEKO-TEX Standard 100 www.oeko-tex.com QUL Naturlatex www.qul-ev.de TÜV Rheinland LGA www.tuv.com Sustainable Sleep Allaince www.sustainablesleepalliance.com ISO 9001




What about Horsehair or other animal materials?

Animal welfare is of the highest importance. Like all our materials, horsehair is always ethically sourced.

Does Glencraft Hold Any Certifications or Awards?

National Bed Federation Awards - UK Private Business Awards - Northern Star Business Awards - Ernst & Young Entrepreneur of the Year The Trades Awards - Trade Employer of The Year The Trades Awards - Health & Safety